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Preparation Guide for Exam 70-270
Installing, Configuring, and Administering Microsoft Windows XP Professional


This preparation guide includes information about:

Audience Profile

Candidates for this exam operate in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. They have a minimum of one year's experience implementing and administering any desktop operating system in a network environment.

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Credit Toward Certification

When you pass the Installing, Configuring, and Administering Microsoft Windows XP Professional exam, you achieve Microsoft Certified Professional status. You also earn credit toward the following certifications:

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Preparation Tools and Resources

We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here's where you should start.

Instructor-led Course for This Exam

Microsoft Press Self-Paced Training

Microsoft Certified Practice Tests

  • MeasureUp : Visit the MeasureUp Web site to take a practice test.
  • Self Test Software : Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources

  • TechNet : Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.
  • MSDN : The Microsoft Developer Network (MSDN) is a reference for developers, featuring code samples, technical articles, newsgroups, chats, and more.
  • Training & Certification Newsgroups : A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills Being Measured

This certification exam measures your ability to implement, administer, and troubleshoot information systems that incorporate Microsoft Windows XP Professional. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.


Installing Windows XP Professional
Perform and troubleshoot an attended installation of Windows XP Professional.
Perform and troubleshoot an unattended installation of Windows XP Professional.
  • Install Windows XP Professional by using Remote Installation Services (RIS).
  • Install Windows XP Professional by using the System Preparation Tool.
  • Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional.
Upgrade from a previous version of Windows to Windows XP Professional.
  • Prepare a computer to meet upgrade requirements.
  • Migrate existing user environments to a new installation.
Perform post-installation updates and product activation.
Troubleshoot failed installations.
Implementing and Conducting Administration of Resources
Monitor, manage, and troubleshoot access to files and folders.
  • Configure, manage, and troubleshoot file compression.
  • Control access to files and folders by using permissions.
  • Optimize access to files and folders.
Manage and troubleshoot access to shared folders.
  • Create and remove shared folders.
  • Control access to shared folders by using permissions.
  • Manage and troubleshoot Web server resources.
Connect to local and network print devices.
  • Manage printers and print jobs.
  • Control access to printers by using permissions.
  • Connect to an Internet printer.
  • Connect to a local print device.
Configure and manage file systems.
  • Convert from one file system to another file system.
  • Configure NTFS, FAT32, or FAT file systems.
Manage and troubleshoot access to and synchronization of offline files.
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers
Implement, manage, and troubleshoot disk devices.
  • Install, configure, and manage DVD and CD-ROM devices.
  • Monitor and configure disks.
  • Monitor, configure, and troubleshoot volumes.
  • Monitor and configure removable media, such as tape devices.
Implement, manage, and troubleshoot display devices.
  • Configure multiple-display support.
  • Install, configure, and troubleshoot a video adapter.
Configure Advanced Configuration Power Interface (ACPI).
Implement, manage, and troubleshoot input and output (I/O) devices.
  • Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
  • Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
  • Install, configure, and manage modems.
  • Install, configure, and manage Infrared Data Association (IrDA) devices.
  • Install, configure, and manage wireless devices.
  • Install, configure, and manage USB devices.
  • Install, configure, and manage hand held devices.
  • Install, configure, and manage network adapters.
Manage and troubleshoot drivers and driver signing.
Monitor and configure multiprocessor computers.
Monitoring and Optimizing System Performance and Reliability
Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop.
  • Optimize and troubleshoot memory performance.
  • Optimize and troubleshoot processor utilization.
  • Optimize and troubleshoot disk performance.
  • Optimize and troubleshoot application performance.
  • Configure, manage, and troubleshoot Scheduled Tasks.
Manage, monitor, and optimize system performance for mobile users.
Restore and back up the operating system, System State data, and user data.
  • Recover System State data and user data by using Windows Backup.
  • Troubleshoot system restoration by starting in safe mode.
  • Recover System State data and user data by using the Recovery console.
Configuring and Troubleshooting the Desktop Environment
Configure and manage user profiles and desktop settings.
Configure support for multiple languages or multiple locations.
  • Enable multiple-language support.
  • Configure multiple-language support for users.
  • Configure local settings.
  • Configure Windows XP Professional for multiple locations.
Manage applications by using Windows Installer packages.
Implementing, Managing, and Troubleshooting Network Protocols and Services
Configure and troubleshoot the TCP/IP protocol.
Connect to computers by using dial-up networking.
  • Connect to computers by using a virtual private network (VPN) connection.
  • Create a dial-up connection to connect to a remote access server.
  • Connect to the Internet by using dial-up networking.
  • Configure and troubleshoot Internet Connection Sharing (ICS).
Connect to resources by using Internet Explorer.
Configure, manage, and implement Internet Information Services (IIS).
Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).
Configuring, Managing, and Troubleshooting Security
Configure, manage, and troubleshoot Encrypting File System (EFS).
Configure, manage, and troubleshoot a security configuration and local security policy.
Configure, manage, and troubleshoot local user and group accounts.
  • Configure, manage, and troubleshoot auditing.
  • Configure, manage, and troubleshoot account settings.
  • Configure, manage, and troubleshoot account policy.
  • Configure, manage, and troubleshoot user and group rights.
  • Troubleshoot cache credentials.
Configure, manage, and troubleshoot Internet Explorer security settings.




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